Keeping Your GP Consultations

Under 10 Minutes

Work

• Before a patient walks into the room, have reviewed their file for thirty seconds. Main issues are:
  (? Private Patient).
  ? Regular patient
  ? Where they live –? Same suburb
  ? What is my plan for today - especially with ongoing issues?
  
  If you can’t work out what needs to be done in thirty seconds,
  your previous consultations are too complex.
  
  Especially check test results : know the results :
  they don't get time to think about questions to ask.
  
  
  
  
• When patients are entering your room ------
  make eye contact/say their name / smile.
• Be friendly and smile a lot –
  easier to keep long-term patients happy than to make new patients happy,
  we are just following rules-
  not deliberately making anyone else’s life difficult.
  
  
• Don’t feel guilty.
  
• Don't get annoyed. You are the professional.
  
  
  
• When Patient leaves:
  Debrief: where did I go wrong? How can I change it next time? (15 seconds): write answer down.
  
  

• Difficult to tell people the rules – you need a really large sign directly in front of the patient. Point to sign >>
  Please note:
  one issue/problem : per consultation only.
  Second issue: fee of $75.
  
  
  (I’ll see you back as soon as you have paid for your consultation – - out the front).
  Point to the sign on the wall: just see the staff at the front and then I’ll see you after that.
  
  Listen to Talk ConsTen 011.mp3
  

Next In Sequence >> "Magic Words"

 

 

 

 

 

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Procedures